Frequently Asked Questions

What is the delivery time for my order?

When you order something from Elviro, the delivery time may be slightly different than what you are used to. Because our products are shipped directly from our suppliers,
 we can save enormously on storage and transport costs. This enables us to offer our products at such competitive prices. The average delivery time is 6 to 10 working days (Monday to Friday, excluding public holidays).

What should I do if I have not yet received my order?

Due to the enormous interest in our products, your product may arrive a little later than expected. We hope you understand. If this period has passed and you still haven't received anything, please send an email to support@[YOUR STORE NAME].nl. We will then find out what is going on with your parcel.

I want to exchange/return my order, how do I do this?

To send a return, simply contact our customer service at support@[YOUR STORE NAME].nl. Include your name, order number (e.g. #0000) that you received in the confirmation email and the reason for the return. We will then provide you with the return address and confirm the return. Once this has been done, you can send the product to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please consult the website of the courier you wish to use for more information about prices.

What are the conditions for returning my product(s)?

There is always a 14-day return period. The return period starts on the day you receive the item. However, there are conditions attached to returns.
You can only return the item if:

● The return period has not yet expired;
● The product is in its original packaging and all labels are still attached;
● The product has not been used.

What payment methods can I use?

We accept payments via credit card and PayPal. If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all available options. All transactions are processed via secure and reliable payment systems and are therefore 100% safe.

What if I have not received a confirmation email for my order?

That should not be the case. Please send an email with your full name and email address to support@[YOUR STORE NAME].nl. We will help you as soon as possible. Can I cancel my order?

Would you like to cancel your order for any reason? 

Please send an email to support@[YOUR STORE NAME].nl as soon as possible. Include your name, order number (e.g. #0000) from the confirmation email and the reason why you would like to cancel the order.